THE USER

The access, navigation and use of www.marmahats.com, confers the condition of user, for which reason all the conditions established herein, as well as their subsequent ones, are accepted from the moment the navigation through www.marmahats.com begins. modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.

The user assumes responsibility for correct use of www.marmahats.com.

This responsibility will extend to:

• Make use of www.marmahats.com only to make legally valid inquiries and purchases or acquisitions.
• Do not make any false or fraudulent purchase.
• Provide truthful and lawful contact information, such as email address, postal address and/or other information.

The user declares to be over 18 years of age and have the legal capacity to enter into contracts through this website.

Marma Hats is based in Spain and is mainly aimed at users residing in Spain, so it does not ensure compliance with the laws of other countries, either totally or partially.

APPLICABILITY OF THE CONDITIONS

These conditions apply to all quotes, offers, activities, agreements and product deliveries by or on behalf of Marma Hats. Deviation from these conditions is only possible if the parties have so explicitly agreed in writing.

SUBJECT

These conditions will regulate the use of the website www.marmahats.com that Marma Hats makes available to its users and customers. The products that Marma Hats sells through its website are mainly handmade hats.

These General Conditions have been prepared in accordance with the provisions of Law 34/2002, on services of the information society and electronic commerce, Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, all of them mandatory legal provisions.

Marma Hats may update its conditions without prior notice, so it recommends a periodic consultation of them, even more so when you are about to make effective use of its online store located on the web www.marmahats.com. Marma Hats will keep its conditions up to date, publish the latest version and allow access and printing at any time.

CONDITIONS OF ACCESS AND PURCHASE

Access to www.marmahats.com is free and attributes the condition of user to whoever accesses it, regardless of the subsequent use of the services offered.

The user must register in order to buy in our store and must proceed to fill in a form, which will entail assigning personal credentials made up of a unique identifier (which will be the email address) and a password, whose conservation and custody It will depend exclusively on the user, who must operate with them with due diligence. Therefore, you will not use other keys than yours, in order to impersonate other users in the use of the Marma Hats website.

The purchase of products at www.marmahats.com can only be made by users over eighteen (18) years of age, who must follow the steps and instructions that will accompany the entire purchase process, consistent, by way of example only:

(i) Completion of the registration form or the identification of previously registered users;

(ii) On-screen display of the order summary, delivery conditions and shipping costs – if applicable;

(iii) Acceptance of purchase conditions, which implies reading, understanding and irrevocable acceptance of each and every one of these General Conditions, as well as, where appropriate, the existing Particular Conditions and

(iv) immediate receipt of the summary email in the account used in the registration or – failing that – in the shortest possible time and always within the following twenty-four hours.

The acquisition of products at www.marmahats.com for subsequent distribution or resale is not allowed, either in public establishments or at home. Marma Hats will regulate and authorize the necessary permits if it consents to it at any time, for which reason it will reliably notify the authorized agent of said authorization.

ORDERS

No valid order can be made without expressly accepting, through the boxes provided for this purpose, the terms and conditions and the privacy policy of Marma Hats.

All orders will be considered purchase offers subject to these terms and conditions. Marma Hats reserves the right to accept them if the requirements set forth in them are not met.

Once an order has been placed, the system automatically generates a receipt receipt. However, this confirmation does not imply the automatic acceptance of the order, since Marma Hats reserves the right to request additional information, related to identity and address to guarantee both a correct shipment of the order, and to ensure the absence of related fraud. with transactions.

Orders can be placed 365 days a year, at any time, except when the service is suspended for maintenance or other commercial circumstances and/or force majeure.

Any order is subject to product availability. In the event that it is not possible to deliver an order due to supply problems or insufficient stock, the user will have the option of waiting until the product is available or canceling the order.

DELIVERY

Delivery will be deemed to have occurred at the time the user or a third party indicated by the user acquires material possession of the products.

The delivery time for the order will vary according to the selected shipping method and will be indicated on the website once the order confirmation is obtained, in any case it will not exceed 30 days from the order confirmation date. In the event that the delivery date cannot be met, we will inform the user of this circumstance and they will be offered the option of going ahead with the purchase by setting a new delivery date or the possibility of canceling the order obtaining a full refund of the price paid.

If the recipient is absent at the time of delivery, a notice will be left so that you can pick up the shipment at the place and within the time limits indicated. After the period without the collection taking place, the shipment will be returned to Marma Hats.

PRICE AND PAYMENT

It is understood that the price of each product is the one that will appear on the website at the time of placing each order. The user must pay the marked price, including applicable taxes, together with shipping costs, which will be added to the final price to be paid.

Prices may be modified by Marma Hats at any time and without prior notice without affecting orders already confirmed. However, even in confirmed orders, Marma Hats will not be obliged to fulfill orders when the price is incorrect, especially when the error is obvious and easily recognizable.

The accepted means of payment are:

Payment by credit or debit card.

We reserve the right NOT to accept certain payments with certain credit cards.

Marma Hats reserves the right to change the payment methods, being able to create new ones or delete any of the existing ones, without the user/client of www.marmahats.com being able to make claims for this reason. However, if the change in the method of payment affects an order that has already been placed, from www.marmahats.com we will contact the client to inform them of said change, offering them the option to cancel the order if they deem it appropriate.

Credit/debit card payment:

The charge is made online, that is, in real time, through the payment gateway of the corresponding financial institution and once it has been verified that the data communicated is correct. In order to provide maximum security to the payment system, www.marmahats.com uses secure payment systems from leading financial institutions in electronic commerce. In this sense, confidential data is transmitted directly and encrypted (SSL) to the corresponding financial institution. The SSL encryption system that is used gives total security to the transmission of data through the network. Customer data enjoys total confidentiality and protection. Credit card data is not recorded in any of our databases. They are only used in the virtual POS (Point of Sale Terminal) of the financial institution of Marma Hats, through its Secure Payment Gateway. Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment, Marma Hats is not responsible for any delay or non-delivery and cannot formalize any contract with the credit card. customer.

Marma Hats reserves the right to verify the personal data provided by the client and adopt the measures it deems appropriate (including the cancellation of the order) so that the purchased merchandise is delivered in accordance with the data contained in the order.

RIGHT OF WITHDRAWAL

The user has the right to withdraw from the contract entered into through www.marmahats.com within a period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day on which the user or a third party indicated by him, other than the carrier, has acquired material possession of the goods.

To exercise the right of withdrawal, the user must notify Marma Hats of his decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail, fax or email).

To meet the withdrawal period, it is enough that the communication regarding the exercise by the user of this right is sent before the corresponding period expires.

In the event of withdrawal, Marma Hats will return all payments received from the user, except for delivery costs, without undue delay and, in any case, no later than 14 calendar days from the date on which the user informs Marma Hats your decision to withdraw from the contract. Marma Hats will proceed to make said refund using the same means of payment used by the User for the initial transaction, unless the User has expressly provided otherwise; In any case, the user will not incur any expenses as a result of the refund. Marma Hats may withhold the refund until the goods have been received, or until the user has presented proof of their return, depending on which condition is met first.

The user must return or deliver the goods directly to Marma Hats, without undue delay and, in any case, no later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract at . The term will be considered fulfilled if the user returns the goods before said term has expired. The user must assume the direct cost of returning the goods.

The user will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

It is specified in this document that any products not sealed after delivery or that can be returned for sanitary reasons or health protection purposes, will not be subject to withdrawal.

The right of withdrawal will not be applicable to contracts that refer to:

• The supply of goods whose price depends on financial market fluctuations that Marma Hats cannot control
• The supply of goods made according to the specifications of the consumer and user or clearly personalized.
• The supply of goods that can deteriorate or expire quickly.
• The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
• The supply of goods that, after their delivery and taking into account their nature, have been mixed inseparably with other goods.
• The contracts in which the consumer and user have specifically requested Marma Hats Ibiza to visit them to carry out urgent repair or maintenance operations.

The supply of digital content that is not provided on a material support when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose their right of withdrawal.

WARRANTY

In accordance with the General Law for the Defense of Consumers and Users and other complementary laws, Marma Hats offers a two (2) year guarantee on all its products from its delivery and we will proceed, as appropriate, to repair, replace, reduce of the price or refund of the amount of the product. If you have to make a warranty claim, please contact us through the means of contact provided above.

This guarantee does not cover possible breakage or wear caused by use. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

CUSTOMER SERVICE

Marma Hats has a customer service so that the user can manage their claims, doubts, or can request guarantees and execute the right of withdrawal.

The User can address their complaints, claims or requests for information to the Marma Hats Customer Service, using any of the following ways:

• Sending an email to info@marmahats.com
• WhatsApp message to +34 639 862 776, from Monday to Friday (from 9:00 a.m. to 8:00 p.m.).

All doubts and especially complaints and suggestions will be attended to as quickly as possible, without exceeding in any case the deadlines established by current legislation.

Likewise, you will have proof of them by submitting a written receipt, on paper or in any other durable medium.

PERSONAL DATA PROTECTION

Marma Hats, is the person in charge of the treatment of the User’s personal data and informs him that this data will be treated in accordance with the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of rights and Regulation (EU) 2016/679 of April 27, 2016 (RGPD) regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data, for which reason it is provided the following treatment information:

END OF TREATMENT:

Maintain a commercial relationship with the user.

DATA COLLECTED:

The personal data collected on this site are the following:

• Account opening: when creating the user account, your name, surname, telephone number, postal address,
• Access: when the user connects to the website, he registers, in particular, his first name, last name, email, access data, usage data, location and payment data.
• Payment: as part of the payment for the products and services offered at Marma Hats, financial data relating to the user’s bank account or credit card are recorded.
• Communication: use the Marma Hats contact form, the data entered in the contact form is stored for transfer to the Marma Hats team.
• Cookies: Cookies are used when you use the site. The user has the possibility of deactivating cookies from the configuration of his browser.

USE OF PERSONAL DATA

The purpose of the personal data collected from users is to make the services of www.marmahats.com available to them, to improve them and to maintain a safe environment. More specifically, the uses are as follows:

• Access and use of www.marmahats.com by the user.
• Management of the operation and optimization of the website.
• Verification, identification and authentication of the data transmitted by the user.
• Implementation of user assistance.
• Prevention and detection of fraud, management of malware (malicious software) and security incidents.
• Management of possible conflicts with users.
• Sending commercial and advertising information, according to user preferences.

SHARING PERSONAL DATA WITH THIRD PARTIES

Personal data may be shared with third parties in the following cases:

• When the user uses the payment services, for the implementation of these services, www.marmahats.com is in contact with third-party banking and financial entities with which it has entered into contracts.
• When the user posts publicly accessible information in the free comment areas of www.marmahats.com.
• When the user authorizes a third party portal to access their data.
• When www.marmahats.com uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to user data, in the context of providing these services, and have a contractual obligation to use them in accordance with the provisions of the applicable regulations on personal data protection.
• If required by law, www.marmahats.com may transmit data to file claims against Marma Hats and to comply with administrative and judicial proceedings;

SECURITY AND CONFIDENTIALITY

Marma Hats applies organizational, technical, software and physical digital security measures to protect personal data against unauthorized access, destruction and alteration. However, it should be noted that the Internet is not a completely secure environment and www.marmahats.com cannot guarantee the security of the transmission or storage of information on the Internet.

IMPLEMENTATION OF THE RIGHTS OF USERS

In accordance with the regulations applicable to personal data, users have the following rights, which they can exercise by directing their request to the email info@marmahats.com

• Right to withdraw consent at any time.
• Right of access, rectification, portability and deletion of your data and the limitation or opposition to its treatment.
• Right to file a claim with the control authority (agpd.es) if you consider that the treatment does not comply with current regulations.

APPLICABLE LEGISLATION

These general conditions are ruled by the Spanish Law. The parties submit, at their choice, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user’s domicile.

CONTRACT LANGUAGE

These general conditions of sale are written in Spanish. In the event that they are translated into one or more foreign languages, the text in Spanish will prevail in the event of a dispute.